Businessmodel of TRUSTe

Customer Segments

TRUSTe primarily serves business customers, notably those that manage an online user base and as such are required to comply with privacy regulations. This principally comprises websites – media, retail and business – mobile application developers, online advertisers, and companies that maintain an online software platform.

Among its customers, TRUSTe names media group The New York Times; retailers GAP, McDonalds and Nestle; tech companies Apple, Oracle and PayPal; and app developers Zynga and App Annie.

Value Propositions

TRUSTe is an established and experienced name in the privacy certification space, with a brand reputation for reliability and quality. It is thus an attractive provider for new customers.

The Company provides a full suite of products and services that allow customers to manage their privacy needs across multiple channels – including websites, applications, advertising and cloud platforms – from one single provider, making the process more efficient and simple for customers.

TRUSTe also provides its client ongoing and personal care to its customers, with flexible support afforded to clients of all sizes and across all sectors.

Channels

TRUSTe’s products and services can be acquired through direct consultation with the Company’s sales and marketing team. Ongoing management of user accounts and subscriptions can be accessed through the Company’s website at www.truste.com, as well as by using a variety of help pages and tutorials.

TRUSTe also allows users to access the TRUSTe Privacy app – available through iOS and Google Play as a free download – which allows customers to manage its advertising privacy needs.

Customer Relationships

TRUSTe provides a tailored service to its customers. Before purchasing products and services from the Company, potential clients must have a consultation with members of TRUSTe’s sales and marketing team.

Users of the TRUSTe Privacy Management Platform also receive ongoing care from the Company. User accounts can be accessed in a self-service form, and many help and tutorials are available on-hand via the Company’s website, including advice regarding privacy disputes.

Key Activities

TRUSTe provides privacy monitoring controls for customers with an online user base and privacy assessment automation products that enable users to the continues compliance of customers.

The Company also provides privacy consulting services and certifications and assessments, with compliant websites, applications and platforms being awarded a TRUSTe verification certificate that confirms it complies with all relevant privacy regulations.

Key Partners

TRUSTe has a number of industry partners comprising regulatory and compliance bodies, human rights non-profits and trade associations. The Company’s partners are listed on its website and include the Future of Privacy Forum, the Digital Advertising Alliance, the Centre for Democracy and Technology, the Internet Advertising Bureau and the National Cyber Security Alliance.

TRUSTe also partners with law firms Baker and Mckenzie, Alston and Bird, Cooley, and Davis Wright Tremaine in order to ensure that they remain compliant with all current privacy laws. To this end the Company also entered a partnership with contract management provider PactSafe in 2015.

Key Resources

TRUSTe’s key resources are its proprietary technology and software and its personnel. The Company’s privacy tools, upon which its credibility as a privacy compliance assessor are based, are the Company’s most important asset.

Searches of records held by the US Patent and Trademark Office, however, identified no patent applications registered in the Company’s name.

TRUSTe’s sales and marketing team, which is responsible for on-boarding new clients and offering support to existing customers, is a key component of the Company’s operations.

TRUSTe also relies on the reliable maintenance of its online platform and the infrastructure including server space, required to operate it.

Cost Structure

TRUSTe incurs costs related to the maintenance and development of its technology platform and infrastructure and the retention of its personnel, notably its large sales and marketing team.

The Company also accrues fixed costs through the operation of its offices in San Francisco, California and London, England.

Revenue Streams

TRUSTe generates revenue through the sale of various products and services related to online privacy compliance. This includes monthly and annual subscriptions to the TRUSTE Data Privacy Management Platform, which includes a variety of privacy tools, as well one-off payments for assessments and certifications. Subscription services begin at around $1,000 per month, with Corporate and Enterprise memberships costing more.

TRUSTe also generates revenue through paid-for consultation services, including the running of privacy workshops of risk assessments.