Businessmodel of The Judge Group

Customer Segments

Judge Group provides professional services and technical assistance to an extensive and diverse client base. According to its website, the Company serves customers across the following industries:

• Financial Services, including capital markets operators, credit companies, insurance providers, banking institutions, wealth management firms, and federal monetary authorities;
• Healthcare, including healthcare providers, hospitals, pharmacies, public healthcare agencies, healthcare technology companies, medical device manufacturers, and healthcare administration providers;
• Biopharmaceutical, including pharmaceutical groups, research and development companies, diagnostics companies, speciality chemicals suppliers, and environmental science organisations;
• Technology and Communications, including automotive companies, internet service providers, cable network operators, software providers, television and multimedia companies, and hardware manufacturers;
• Government, including municipal, state, and federal government bodies, public bodies, and branches of the armed forces;
• Manufacturing, including food and beverage producers. Consumer packaging materials producers, industrial parts manufacturers, construction companies, and automotive parts manufacturers;
• Supply Chain, including supply chain companies across multiple industries, including the retail, wholesale, automotive, and textiles industries;
• Higher Education, including universities, research facilities, and teaching hospitals;
• Energy, including oil and gas companies, utilities companies, renewable energy producers, transmission companies, and energy traders; and
• Hospitality, including hotels and resorts, conference centres, casinos, bars and restaurants, and water parks. Judge Group includes the US Postal Services, the Securities and Exchange Commission, and all branches of the US armed forces among its clients.

Judge group’s key market is its native US. The Company, however, also serves an international client base, notably serving customers across Canada.

Value Propositions

Judge Group provides value to its clients in the following ways:

• Its industry standing and reputation, with the Company established as a leading provider of professional services with a positive reputation in its native US, as demonstrated by its ability to secure business from major government institutions such as the US Postal Service and the Securities and Exchange Commission;
• Its diverse portfolio of services, with the Company offering an extensive catalogue of services – including application development, cloud computing, sales and marketing, and engineering solutions – that serve a diverse range of industries;
• Its customer service and communication, with the Company offering high-quality customer service and priding itself on its ongoing communications, ensuring that all the needs of its clients are met;
• Its extensive domestic reach and international operations, with the Company operating a wide network of offices across the US, as well as maintaining a presence in Canada, China, and India; and
• Its industry expertise and experience, with the Company employing specialist personnel across its various departments and operating units, led by a team of experienced industry executives. ### Channels

Judge Group operates a website at www.judge.com, through which it provides information on its various services, operating locations, and target industries. While the Company does not operate an online sales channel, it does allow prospective customers to request services through an online contact form or over the phone. It also operates online portals for clients and for candidates using its job board service, through which they are able to access a range of tools and resources.

Judge Group makes sales through its various direct sales teams, which are organised by geographic region and service line. The Company operates an extensive network of offices across the US, spanning 22 states, through which its domestic sales personnel operate. The Company additionally operates offices across Canada, China, and India. Judge group does not appear to utilise the services of reseller and distributor partners to any significant extent.

Customer Relationships

While Judge Group enables customers to request services through its website, the Company does not offer its products and services to customers on a self-service basis. The Company does, however, offer online portals through which clients can manage account details and access resources and candidates can browse and apply for jobs without interacting with company representatives.

Judge Group makes its sales primarily through its direct sales force, the members of which consult closely with clients in order to fully establish their unique requirements and circumstances. The Company is able to tailor is solutions and service offerings to suit the needs of its clients on a case-by-case basis, providing services under individual contracts. The Company seeks to maintain longstanding relationships with its customers.

Judge Group provides ongoing support to and maintains regular contact with its clients, in order to ensure that solutions are delivered effectively. Customers can also contact the Company directly over the phone or via an online contact form to access personalised assistance. Judge Group additionally offers a range of online resources, such as case studies, videos and blogs, that can be accessed by clients independently.

Judge Group operates social media accounts with Twitter, LinkedIn, Facebook, YouTube, and Instagram, through which it can interact directly with clients and publish company updates.

Key Activities

Judge Group provides a wide range of professional services, concerning information technology and engineering, to clients across multiple industries, including the energy, financial services, healthcare, technology, biopharmaceutical, higher education, and manufacturing industries.

The Company provides IT and engineering personnel on both a temporary contract basis and on a permanent basis, and offers customised IT training for established and emerging software applications. Judge Group maintains a database containing approximately 500,000 candidates for contract or permanent placements, and offers a range of recruitment services to these candidates. Judge Group is based in the US, which is its core market. It also operates offices in Canada, China, and India.

Key Partners

Judge Group works in close conjunction with a network of companies and organisations that support and enhance the Company’s in-house operations. These partners can be organised broadly into the following categories:

• Supplier and Vendor Partners, comprising suppliers of services, equipment, and technologies that support the Company’s core operations, as well as companies to which certain non-technical functions can be outsourced;
• Technology and Consulting Partners, comprising technology companies and software companies that assist in developing and maintaining the Company’s IT and communications systems; and
• Strategic and Alliance Partners, comprising a range of market leading companies and major organisations with which the Company collaborates in providing joint services and completing joint projects, including in marketing and branding. Judge group has agreed a number of partnerships in recent years. This includes a strategic partnership with the Delaware Valley Chapter of the Project Management Institute, and a partnership with the Shanghai Government to co-launch an IT Services Exchange Program.

Key Resources

Judge Group’s key resources are its network of candidates, its online portals and website, its IT and communications infrastructure, its international network of office locations, its partnerships, and its personnel.

Judge group owns and or leases a number of physical properties across 22 US states, as well as in Canada, India, and China. The Company does not appear to rely significantly on intellectual properties and patents.

Cost Structure

Judge Group incurs costs in relation to the maintenance of its IT and communications infrastructure, the development and maintenance of its online portals, the management of its partnerships, the procurement of services, the implementation of advertising and marketing campaigns, the operation of its office network, and the retention of its personnel.

Revenue Streams

Judge group generates revenue through the provision of professional services to commercial and institutional clients across multiple industries. This includes revenue generated through temporary contract assignments, permanent staffing placements, web-based staffing services, web-based recruiting services, and the provision of proprietary software for on-site staffing management.

Judge Group is a privately owned company, and as such is not obliged to publish its financial results online. Research did not identify any media references to Judge Group’s recent annual revenue figures.