Businessmodel of BetterWorks

Customer Segments

BetterWorks has a mass market business model, with no significant differentiation between customers. The company targets its solution at any organization that seeks goal management software for employees.

Value Proposition

BetterWorks offers three primary value propositions: innovation, convenience, and brand/status.

The company offers innovation in the way its solution approaches goal management. The system monitors metrics such as daily active usage, weekly active usage, and monthly active usage to ensure that users are weaving their goals into regular work. This helps to ensure accountability. In addition, the solution uses data science to connect goals that seem related and provide recommendations.

The company’s product connects directly to customers’ day-to-day systems such as SalesForce, Slack, and Jira so that users to not have to log in to update their progress. If they accomplish something in a different system, the solution automatically adjusts to reflect this. The solution also allows users to do the following to make goal management easier:

• Visualize company-wide goal alignment at a glance (bottom-up, top-down, and cross-functionally)
• View goal progress by departmental reporting structure
• Receive real-time updates on personal goal progress in Slack The company has established a strong brand as a result of its success. Its customers include AOL, GoPro, Upwind Solutions, Instructure, Lumeris, Schneider Electric, and American Family Insurance. Further, it had one of the first enterprise apps to be used for the much-hyped Apple Watch. Lastly, it has received a number of honors. In 2015 VentureBeat selected it as one of 19 startup firms “ready to blast off in 2015.“ The same year, Inc. Identified it as one of six “incredibly thought-provoking technology innovations“.

Channels

BetterWorks’ main channel is its direct sales team, through which it obtains most of its customers. The company promotes its offering through its website and social media pages. It is strongly considering using channel partners to assist with sales in the future.

Customer Relationships

BetterWorks’ customer relationship is primarily of a self-service nature. Customers utilize the service through the main platform while having limited interaction with employees. The company’s website includes a “Resources” section featuring white papers, ebooks, case studies, videos, and webinars. That said, there is also a personal assistance component in the form of phone and e-mail support.

Key Activities

BetterWorks’ business model entails maintaining a robust platform for its enterprise customers.

Key Partners

BetterWorks does not appear to operate a formal partner program. One of its partnerships is with Management Action Programs (MAP), a consulting firm; the nature of the partnership has not been specified.

Key Resources

BetterWorks’ main resource is its proprietary software platform. It depends on human resources in the form of engineering employees, sales staff, and customer service staff for support. Its employee ranks include individuals from a wide range of innovative firms, including Amazon, Google, Box, Palantir, SalesForce, and Yammer. Lastly, as a relatively new startup it has relied heavily on funding from outside parties, raising $35 million from 10 investors as of March 2016.

Cost Structure

BetterWorks has a cost-driven structure, aiming to minimize expenses through significant automation and low-price value propositions. Its biggest cost driver is likely sales/marketing, a fixed expense. Other major drivers are in the areas of customer support/operations and administration, both fixed expenses.

Revenue Streams

BetterWorks has one revenue stream: the subscription fee it charges for access to its platform. The company charges customers $15 per user per month, providing volume discounts as the number of users increases. Most clients sign an annual contract, but there is a month-to-month option.